Digital Miles understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.digitalmiles.in.
- Definitions and Interpretation
In this Policy, the following terms shall have the following meanings: “Account” means an account required to access and/or use certain areas and features of Our Site; “Cookie” means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out in section 13, below; [“Cookie Law” means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;] “personal data” means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the [Data Protection Act 1998] OR [EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)]; and “We/Us/Our” Means Digital Miles[a proprietorship business registered in India under business Registration number 08BAOPP4769G1Z1,whose registered address is 5119, BLOCK 30, RANGOLI GARDEN, VAISHALI NAGAR, JAIPUR – 302034.
- Information About Us
2.1 Our Site is [owned and] operated by Digital Miles[a proprietorship business registered in India under business Registration number 08BAOPP4769G1Z1, whose registered address is 5119, BLOCK 30, RANGOLI GARDEN, VAISHALI NAGAR, JAIPUR – 302034.
2.2 [Our Data Protection Officer is Jayanta Das, and can be contacted by email at firstname.lastname@example.org, by telephone on +91 9143277777, or by post at 12, Dum Dum Road, Nager Bazar, Dimple Plaza, 1st Floor, Kolkata-700074.
- What Does This Policy Cover?
- Your Rights
4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold: 4.1.1 The right to be informed about Our collection and use of personal data; 4.1.2 The right of access to the personal data We hold about you (see section 12); 4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 14); 4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 14); 4.1.5 The right to restrict (i.e. prevent) the processing of your personal data; 4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation); 4.1.7 The right to object to Us using your personal data for particular purposes; and 4.1.8 Rights with respect to automated decision making and profiling. 4.2 If you have any cause for complaint about Our use of your personal data, please Contact Us using the details provided in section 14 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. 4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.]
- What Data Do We Collect?
- How Do We Use Your Data?
6.1 All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the [Data Protection Act 1998] OR [GDPR] at all times. For more details on security see section 7, below. 6.2 Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes: 6.2.1 [Providing and managing your Account;] 6.2.2 [Providing and managing your access to Our Site;] 6.2.3 [Personalising and tailoring your experience on Our Site;] 6.2.4 [Supplying Our [products] AND/OR [services] to you (please note that We require your personal data in order to enter into a contract with you);] 6.2.5 [Personalising and tailoring Our [products] AND/OR [services] for you;] 6.2.6 [Replying to emails from you;] 6.2.7 [Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by Contacting us at Digital Milesand requesting to be removed;] 6.2.8 [Market research;] 6.3 With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by [email] AND/OR [telephone] AND/OR [text message] AND/OR [post] with information, news and offers on Our [products] AND/OR [services]. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the [Data Protection Act 1998] OR [GDPR] and the Privacy and Electronic Communications (EC Directive) Regulations 2003. 6.4 Third parties (including Google analytics and Zen desk Chat) whose content appears on Our Site may use third party Cookies, as detailed below in section 13. Please refer to section 13 for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties. 6.5 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it. 6.6 We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases): 6.6.1 Personal Data will be retained by our system until you inform us to remove and delete the information;
- How and Where Do We Store Your Data?
7.1 [Your data will only be stored within the European Economic Area (“the EEA”) (The EEA consists of all EU member states No, plus Norway, Iceland, and Liechtenstein).]7.2 Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site. 7.3 Steps We take to secure and protect your data include: 7.3.1 Stored on a secure Hard Drive and Stored every day in an alternative location to protect from theft and fire.
- Do We Share Your Data?
8.1 [Subject to section 8.2 We will not share any of your data with any third parties for any purposes. 8.3 In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.]
- What Happens If Our Business Changes Hands?
- How Can You Control Your Data?
10.1 [In addition to your rights under the GDPR, set out in section 4, when] OR [When] you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details [and by managing your Account]). 10.2 You may also wish to sign up to one or more of the preference services : The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
- Your Right to Withhold Information
- How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). [Under the Data Protection Act 1998, We require the payment of a small fee which will not exceed £20.] OR [Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge.] Please contact Us for more details at https://digitalmiles.in/privacy-cookie-policy/ or using the contact details below in section 14. [Alternatively, please refer to Our Data Protection Policy https://digitalmiles.in/privacy-cookie-policy/
Name of Cookie:
●Google Remarketing – we use Google’s Remarketing cookie to market products and services we think may be of interest to you. You may see our adverts on Google’s Display Advertising Network of partner websites and Google’s own search results pages. We aim to carefully select the products and services we remarket to you and do so based on the pages you have visited on our website. To opt out of Google Remarketing, set your Google Ad Settings
●Advanced Facebook Messenger Live-Chat – We use Advanced Facebook Messenger Live-chat to open a conversation with you and answering any questions that you may have, If your turn cookies of you may not be able to use certain functions.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
●E-newsletter. We will send out a newsletter to people who have explicitly expressed they want to be contacted with a newsletter and selected email as their preference for receiving this by selecting the relevant box on our enquiry form.
●People who contact us via social media.We will contact you back on the platform you contacted us and we would always request explicit consent if you wanted us to send an email or contact you via phone.
Inbound Calls to Our Office Number. We will collect your calling line identification (CLI) along with the agent you speak to may create a file where we will collect personal information but you will be made fully aware by the agent of this happening and only with your consent will this be captured, this will only be collected to help with your enquiry.
●Our Live Chat Service. We use a third party for our chat system called Advanced Facebook Messenger Live-Chat live chat,which is used to deal with customer enquiries on the website in real time.
We will ask you for your name and email address on occasions when we are busy and can’t reply to your chat straight away we will use this to email you if for any reason the chat is disconnected. We may ask to collect your number while we are on live chat so we can discuss your enquiry further, we will also store the chat conversation for 30 days where it will be automatically deleted and will only be used by The Digital Milesand no other parties. You can request a copy of the chat by contacting https://digitalmiles.in/privacy-cookie-policy/
13.7 In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device. 13.8 You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings. 13.9 It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.]
- Contacting Us